FAQ

How do I create a Tuzie account?
Click “Sign Up” and provide your name, email, and password.

How do I update my account information?
Log in and go to “Account Settings” to update your details.

I forgot my password. What should I do?
Use the “Forgot Password” link to reset via email.

Are there any benefits to being a Member?
Members can customize products, track orders, and receive updates on promotions.

What products can I customize on Tuzie?
T-shirts, hoodies, and select apparel and accessories.

How do I submit my design?
Use our design tool to upload artwork, add text, and preview your design.

Are there file requirements for my artwork?
Yes, we accept high-resolution PNG, JPEG, or SVG files. Transparent backgrounds are recommended.

Can I see a preview before purchase?
Yes, a live preview is available before you confirm your order.

How do I place an order?
Add your product to the cart, review, and complete checkout.

What payment methods are accepted?
We accept major credit/debit cards and other secure methods.

Is my payment information safe?
Yes, we use encrypted, secure third-party payment services.

Can I use promo codes or discounts?
Yes, enter valid codes during checkout.

What shipping options are available?
Standard and expedited shipping within the U.S.; international shipping may be available.

How long will it take to receive my order?
Delivery times vary; estimates are shown at checkout.

Can I track my order?
Yes, tracking details are emailed after shipment.

What if my shipment is lost or delayed?
Contact our support team for assistance.

Can I return or cancel an order?
Refer to our Terms of Use; contact support to request assistance.

How long does it take to receive a refund?
Processing may take up to 30 days depending on your payment method.

How does Tuzie handle my personal information?
We follow our Privacy Policy to protect and use your information for services and security.

Can I opt out of marketing emails?
Yes, via the unsubscribe link in our emails.

Are my account and payment details secure?
Yes, we use encryption, secure servers, and industry-standard protection.

What if I experience a problem on the Website?
Clear your browser cache, update your device, or contact support.

Are there browser or device compatibility requirements?
Tuzie supports all modern browsers and devices.

Are there any age restrictions?
Yes, users must be 18 or older. Children under 18 should access the site with parental permission.

Where can I read Tuzie’s Terms of Use and Privacy Policy?
Both are available on the Website; use constitutes acceptance.

How are disputes handled?
Any disputes are resolved via binding arbitration under California law.

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How do I contact Tuzie for support?
Use the “Contact Us” form on the Website or email support@tuzie.com.

How do I contact Tuzie for support?
Use the “Contact Us” form on the website, by phone at (831) 687‑9310, or by email at tuzie.help@gmail.com